Frequently Asked Questions
Everything you need to know about your Bunaai shopping experience.
How long does shipping typically take?
Orders are processed within 24-48 hours. Domestic delivery usually takes 5-7 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags. You can initiate a return or exchange through our online portal, and a reverse pickup will be scheduled accordingly.
How do I ensure I pick the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as our handcrafted items may have slight variations in fit.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most domestic pin codes.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, slight color variations may occur.
How should I care for my Bunaai garments?
To maintain the longevity of our artisanal fabrics, we recommend dry cleaning for the first wash and gentle hand washing in cold water for subsequent washes.